An Investigation in Understanding the Influence of Brand Preferences on Purchase Intention: Examples of Indonesian Women’s Apparel Brand

Authors

  • Fatmarani Sultan Politeknik Negeri Bandung, Indonesia
  • Lina Setiawati Politeknik Negeri Bandung, Indonesia

DOI:

https://doi.org/10.35313/jmi.v4i1.105

Keywords:

Product Cues, Extrinsic Cues, Intrinsic Cues, Apparel Brand

Abstract

This study aims to investigate the factors influencing brand preferences in the purchase intention of Indonesian women’s apparel brands. The data were collected through a questionnaire distribution of 422 respondents from Indonesian women’s apparel brand consumers and processed with the Structural Equation Model - Partial Least Square (SEM-PLS). Brand preferences in selecting and purchasing women's apparel are influenced by satisfaction, extrinsic cues, and brand trust. On the contrary, intrinsic cues do not affect brand preferences in purchase intention because extrinsic cues can dominate more, consumers desire to save more time, and there are rapidly fast fashion trends. Moreover, brand preferences have a greater impact on purchase intention. Women's apparel brands can shape the brand preferences of their consumers based on the influencing factors to dominate the market competition. This study contributes to the literature on brand preferences in choosing women's fashion behavior. This is one of the pioneering studies to empirically examine the influence of cues and brands in the context of the desire of the Z generation to purchase women's apparel in an emerging market such as Indonesia.

References

Aakko, M., & Niinimäki, K. (2022). Quality matters: Reviewing the connections between perceived quality and clothing use time. Journal of Fashion Marketing and Management, 26(1), 107–125. https://doi.org/10.1108/JFMM-09-2020-0192

Afsar, B. (2014). Effect of perceived Price, Brand Image, perceived Quality and Trust on Consumer’s buying Preferences. International Journal of Economics and Business Research, 1, 7–20.

Akdeniz, B., Calantone, R. J., & Voorhees, C. M. (2013). Effectiveness of Marketing Cues on Consumer Perceptions of Quality: The Moderating Roles of Brand Reputation and Third-Party Information. Psychology and Marketing, 30(1), 76–89. https://doi.org/10.1002/mar.20590

Alamro, A., & Rowley, J. (2011). Antecedents of brand preference for mobile telecommunications services. Journal of Product and Brand Management, 20(6), 475–486. https://doi.org/10.1108/10610421111166621

Ardeshiri, A., & Rose, J. M. (2018). How Australian consumers value intrinsic and extrinsic attributes of beef products. Food Quality and Preference, 65, 146–163. https://doi.org/10.1016/j.foodqual.2017.10.018

Aren, S., & Hamamci, H. N. (2022). Evaluation of investment preference with phantasy, emotional intelligence, confidence, trust, financial literacy and risk preference. Kybernetes. https://doi.org/10.1108/K-01-2022-0014

Awwad, M. S. (2012). An application of the American Customer Satisfaction Index (ACSI) in the Jordanian mobile phone sector. TQM Journal, 24(6), 529–541. https://doi.org/10.1108/17542731211270098

Bezuidenhout, L., Jacobs, B., & Sonnenberg, N. (2016). Diagnostic cues used by female consumers to evaluate work wear assortments of major South African department stores. The Retail and Marketing Review, 12(2).

Bizuneh, B., Hailemariam, S. S., & Tsegaye, S. (2021). A study of consumers’ pre-purchase evaluation of apparel products in Ethiopia. Journal of Fashion Marketing and Management: An International Journal. https://doi.org/10.1108/JFMM-08-2020-0162

Bockholdt, K., Kemper, J., & Brettel, M. (2020). Private label shoppers between fast fashion trends and status symbolism – A customer characteristics investigation. Journal of Retailing and Consumer Services, 52. https://doi.org/10.1016/j.jretconser.2019.07.008

Bruwer, J., Chrysochou, P., & Lesschaeve, I. (2017). Consumer involvement and knowledge influence on wine choice cue utilisation. British Food Journal, 119(4), 830–844. https://doi.org/10.1108/BFJ-08-2016-0360

Castelo, J. S. F., & Cabral, J. E. de O. (2018). Consumers in a social network: The perception of clothing quality per gender. Review of Business Management, 20(1), 22–36. https://doi.org/10.7819/rbgn.v20i1.3684

Chand, K., Tiwari, R., & Sapna. (2022). Effect of Perception and Satisfaction on Preference for Mobile Wallet. FIIB Business Review. https://doi.org/10.1177/23197145221077365

Charton-Vachet, F., Lombart, C., & Louis, D. (2020). Impact of attitude towards a region on purchase intention of regional products: The mediating effects of perceived value and preference. International Journal of Retail and Distribution Management, 48(7), 707–725. https://doi.org/10.1108/IJRDM-09-2019-0315

Chen, C. F., & Chang, Y. Y. (2008). Airline brand equity, brand preference, and purchase intentions-The moderating effects of switching costs. Journal of Air Transport Management, 14(1), 40–42. https://doi.org/10.1016/j.jairtraman.2007.11.003

Chen, M., Wang, Y., Yin, S., Hu, W., & Han, F. (2019). Chinese consumer trust and preferences for organic labels from different regions: Evidence from real choice experiment. British Food Journal, 121(7), 1521–1535. https://doi.org/10.1108/BFJ-02-2018-0128

Chinomona, R., Mahlangu, D., & Pooe, D. (2013). Brand service quality, satisfaction, trust and preference as predictors of consumer brand loyalty in the retailing industry. Mediterranean Journal of Social Sciences, 4(14), 181–190. https://doi.org/10.5901/mjss.2013.v4n14p181

Choi, T. M., Liu, N., Liu, S. C., Mak, J., & To, Y. T. (2010). Fast fashion brand extensions: An empirical study of consumer preferences. Journal of Brand Management, 17(7), 472–487. https://doi.org/10.1057/bm.2010.8

CNN Indonesia. (2021, April 5). Menparekraf Ungkap Sektor Industri yang Bertahan saat Pandemi. CNN Indonesia.

Collins, A. M., & George, R. G. (2017). Mavens’ price and non-price on-pack extrinsic cue search behaviours: Implications for store brands. International Journal of Retail and Distribution Management, 45(7–8), 689–710. https://doi.org/10.1108/IJRDM-09-2016-0148

Cuong, D. T. (2020). Influence of Brand Trust, Perceived Value on Brand Preference and Purchase Intention. Journal of Asian Finance, Economics and Business, 7(10), 939–947. https://doi.org/10.13106/jafeb.2020.vol7.no10.939

Daroch, B., Nagrath, G., & Gupta, A. (2021). A study on factors limiting online shopping behaviour of consumers. Rajagiri Management Journal, 15(1), 39–52. https://doi.org/10.1108/ramj-07-2020-0038

Davis, M. M., & Heineke, J. (1998). How disconfirmation, perception and actual waiting times impact customer satisfaction. International Journal of Service Marketing Industry, 9(1), 64–73.

Delgado-Ballester, E., & Munuera-Alemán, J. L. (2005). Does brand trust matter to brand equity? Journal of Product and Brand Management, 14(3), 187–196. https://doi.org/10.1108/10610420510601058

Diamantopoulos, A., Florack, A., Halkias, G., & Palcu, J. (2017). Explicit versus implicit country stereotypes as predictors of product preferences: Insights from the stereotype content model. Journal of International Business Studies, 48(8), 1023–1036. https://doi.org/10.1057/s41267-017-0085-9

Diantari, N. K. Y. (2021). Tren New Normal Pada Industri Fast Fashion Di Indonesia: Adaptasi Fast Fashion Di Masa Pandemi. Journal of Fashion Design, I(1), 68–75.

Ebrahim, R., Ghoneim, A., Irani, Z., & Fan, Y. (2016). A brand preference and repurchase intention model: The role of consumer experience. Journal of Marketing Management, 32(13–14), 1230–1259. https://doi.org/10.1080/0267257X.2016.1150322

Emor, A. M., & Pangemanan, S. S. (2015). Analyzing Brand Equity On Purchase Intention Through Brand Preference Of Samsung Smartphone User In Manado. Jurnal EMBA, 3(2), 124–131.

Erkmen, E., & Hancer, M. (2019). Building brand relationship for restaurants: An examination of other customers, brand image, trust, and restaurant attributes. International Journal of Contemporary Hospitality Management, 31(3), 1469–1487. https://doi.org/10.1108/IJCHM-08-2017-0516

Fiore, A. M., & Damhorst, M. L. (1992). Intrinsic Cues as Predictors of Perceived Quality of Apparel. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 5.

Frasquet, M., Mollá Descals, A., & Ruiz-Molina, M. E. (2017). Understanding loyalty in multichannel retailing: The role of brand trust and brand attachment. International Journal of Retail and Distribution Management, 45(6), 608–625. https://doi.org/10.1108/IJRDM-07-2016-0118

Gidlöf, K., Anikin, A., Lingonblad, M., & Wallin, A. (2017). Looking is buying. How visual attention and choice are affected by consumer preferences and properties of the supermarket shelf. Appetite, 116, 29–38. https://doi.org/10.1016/j.appet.2017.04.020

Gudigantala, N., Bicen, P., & Eom, M. (Tae in). (2016). An examination of antecedents of conversion rates of e-commerce retailers. Management Research Review, 39(1), 82–114. https://doi.org/10.1108/MRR-05-2014-0112

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, Marko. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage.

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203

Hansopaheluwakan, S., Oey, E., & Setiawan, Y. (2020). The Impact Of Brand Equity And Brand Trust Towards Purchase Intention Through Brand Preference. Journal Of Archaeology Of Egypt/Egyptology, 18(1), 505–517.

Hegner, S. M., & Jevons, C. (2016). Brand trust: A cross-national validation in Germany, India, and South Africa. Journal of Product and Brand Management, 25(1), 58–68. https://doi.org/10.1108/JPBM-02-2015-0814

Henseler, J. (2021). Composite-Based Structural Equation Modeling Analyzing Latent and Emergent Variables (T. D. Little, Ed.). The Guilford Press. www.guilford.com/MSS

Hines, J. D., & Swinker, M. E. (2001). Knowledge: A variable in evaluating clothing quality. International Journal of Consumer Studies, 25, 72–76.

Insch, A., & Jackson, E. (2014). Consumer understanding and use of country-of-origin in food choice. British Food Journal, 116(1), 62–79. https://doi.org/10.1108/BFJ-10-2011-0275

Joshi, Y., & Srivastava, A. P. (2020). Examining the effects of CE and BE on consumers’ purchase intention toward green apparels. Young Consumers, 21(2), 255–272. https://doi.org/10.1108/YC-01-2019-0947

Kaiser, S. B. (2013). Fashion and Cultural Studies. Berg.

Kim, J., Cui, Y. (Gina), Hwang, E., Franklin, D., & Seo, Y. (2020). “012012 or 111000”: Preference for consumption pattern-seeking. European Journal of Marketing, 54(9), 2171–2194. https://doi.org/10.1108/EJM-03-2019-0224

Korfiatis, N., García-Bariocanal, E., & Sánchez-Alonso, S. (2012). Evaluating content quality and helpfulness of online product reviews: The interplay of review helpfulness vs. Review content. Electronic Commerce Research and Applications, 11(3), 205–217. https://doi.org/10.1016/j.elerap.2011.10.003

Kotler, P., & Amstrong, G. (2012). Principles of Marketing (S. Yagan, Ed.).

Kotler, P., & Amstrong, G. (2018). Principles of Marketing.

Lin, C. C., Chen, Y. J., & Wang, J. W. (2021). Double matching service preference for promoting short sea shipping: Evidence from Taiwan. Maritime Business Review, 6(4), 392–413. https://doi.org/10.1108/MABR-04-2020-0026

Liu, Y., & Shankar, V. (2015). The dynamic impact of product-harm crises on brand preference and advertising effectiveness: An empirical analysis of the automobile industry. Management Science, 61(10), 2514–2535. https://doi.org/10.1287/mnsc.2014.2095

Mainardes, E. W., & Sousa, G. da S. (2022). Quality perception of accounting firm customers. International Journal of Quality and Service Sciences, 14(4), 671–691. https://doi.org/10.1108/IJQSS-10-2021-0141

Mansouri, H., Boroujerdi, S. S., & Husin, M. M. (2022). The influence of sellers’ ethical behaviour on customer’s loyalty, satisfaction and trust. Spanish Journal of Marketing - ESIC, 26(2), 267–283. https://doi.org/10.1108/SJME-09-2021-0176

Méndez, J. L., Oubiña, J., & Rubio, N. (2011). The relative importance of brand-packaging, price and taste in affecting brand preferences. British Food Journal, 113(10), 1229–1251. https://doi.org/10.1108/00070701111177665

Mohaydin, G., Chand, A., Aziz, B., Bashir, M., & Irfan, J. (2017). Effect of Food Quality on Customer Perceived Satisfaction Level and Mediating Effect of Food Safety on Them. International Journal of New Technology and Research (IJNTR), 3(1), 34–41.

Naami, A., Sheykhaghaee, K., & Ghanbarzad, A. (2017). The Effect of Extrinsic Cues of Products on Brand Preference and Customer Purchase Intentions: The Moderating Effect of Social Factors. Helix, 8, 1171–1177. https://doi.org/10.29042/2017-1171-1177

Nørgaard, M. K., Sørensen, B. T., & Brunsø, K. (2014). A concept test of novel healthy snacks among adolescents: Antecedents of preferences and buying intentions. Food Quality and Preference, 33, 17–26. https://doi.org/10.1016/j.foodqual.2013.10.010

Philip, R. S., Anian, A. M., & Raja M, A. S. (2020). Planned Fashion Obsolescence in The Light of Supply Chain Uncertainty. Academy of Strategic Management Journal, 19(1), 1939–6104.

Pool, J. K., Asian, S., Abareshi, A., & Mahyari, H. K. (2018). An examination of the interplay between country-of-origin, brand equity, brand preference and purchase intention toward global fashion brands. Int. J. Business Forecasting and Marketing Intelligence, 4(1), 43–63.

Rahman, O., Fung, B. C. M., Chen, Z., & Gao, X. (2017). A cross-national study of apparel consumer preferences and the role of product-evaluative cues. Asia Pacific Journal of Marketing and Logistics, 29(4), 796–812. https://doi.org/10.1108/APJML-09-2016-0175

Rai, N., & Thapa, B. (2015). A STUDY ON PURPOSIVE SAMPLING METHOD IN RESEARCH.

Rivera, J. J., Bigne, E., & Curras-Perez, R. (2016). Efectos de la responsabilidad social corporativa sobre la satisfacción del consumidor con la marca. Spanish Journal of Marketing - ESIC, 20(2), 104–114. https://doi.org/10.1016/j.sjme.2016.06.002

Saleem, A., Ghafar, A., Ibrahim, M., Yousuf, M., & Ahmed, N. (2015). Product Perceived Quality and Purchase Intention with Consumer Satisfaction. Global Journal of Management and Business Research: E-Marketing, 15(1), 21–28.

Sambath, P., & Jeng, D. J.-F. (2014). The Effects Of Celebrity Endorsers On Brand Personality, Brand Trust, Brand Preference And Purchase Intention.

Semaan, R. W., Gould, S., Chao, M. C. ho, & Grein, A. F. (2019). “We don’t all see it the same way”: The biasing effects of country-of-origin and preference reversals on product evaluation. European Journal of Marketing, 53(5), 989–1014. https://doi.org/10.1108/EJM-04-2017-0300

Shukla, A., Kumar Shukla, A., Shridhar, R., & Cabigiosu, A. (2022). A Cross-National Analysis of Intrinsic and Extrinsic Cues’ Preferences of Premium Denim Products: A Case of Levi’s and other premium / luxury denim BRANDS. International Journal of Scientific Research in Science, Engineering and Technology, 9(5), 196–216. https://doi.org/10.32628/IJSRSET229524

Singh, N., Srivastava, S., & Sinha, N. (2017). Consumer preference and satisfaction of M-wallets: A study on North Indian consumers. International Journal of Bank Marketing, 35(6), 944–965. https://doi.org/10.1108/IJBM-06-2016-0086

Skandrani, H., Triki, A., & Baratli, B. (2011). Trust in supply chains, meanings, determinants and demonstrations: A qualitative study in an emerging market context. Qualitative Market Research, 14(4), 391–409. https://doi.org/10.1108/13522751111163227

Solomon, M. R., Russell-Bennett, R., & Previte, J. (2013). Consumer Behavior: Buying, Having, Being. Pearson.

Spielmann, N. (2015). Anything but typical: How consumers evaluate origin products based on their cues. International Journal of Wine Business Research, 27(1), 23–39. https://doi.org/10.1108/IJWBR-07-2014-0031

Statista. (2021, July 5). Volume of the apparel market in Indonesia from 2017 to 2025, by segment. Statista. https://www.statista.com/forecasts/1228664/indonesia-volume-apparel-market-by-segment

Statista. (2022, June). Industry Revenue of Manufacture of Wearing Apparel in Indonesia from 2012 to 2024. Statista Research Department. https://www.statista.com/forecasts/1221602/manufacture-of-wearing-apparel-revenue-in-indonesia

Tong, X., & Su, J. (2018). Exploring young consumers’ trust and purchase intention of organic cotton apparel. Journal of Consumer Marketing, 35(5), 522–532. https://doi.org/10.1108/JCM-04-2017-2176

Wang, J., & Fung, R. Y. K. (2015). Dynamic appointment scheduling with patient preferences and choices. Industrial Management and Data Systems, 115(4), 700–717. https://doi.org/10.1108/IMDS-12-2014-0372

Wang, X., Gu, Y., Xin, H., Qiu, P., & Wang, J. (2022). The role of product cues and regulatory focus in the consumers’ response to green products: The mediation effects of green attitudes. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.918248

Wilfling, J., Havenith, G., Raccuglia, M., & Hodder, S. (2021). Consumer expectations and perception of clothing comfort in sports and exercise garments. Research Journal of Textile and Apparel. https://doi.org/10.1108/RJTA-01-2021-0015

Ye, S., Lei, S. I., Zhao, X., Zhu, L., & Law, R. (2022). Modeling tourists’ preference between hotels and peer-to-peer (P2P) sharing accommodation: A pre- and post-COVID-19 comparison. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-12-2021-1556

Zebal, M. A., & Jackson, F. H. (2019). Cues for shaping purchase of local retail apparel clothing brands in an emerging economy. International Journal of Retail and Distribution Management, 47(10), 1013–1028. https://doi.org/10.1108/IJRDM-11-2018-0241

Downloads

Published

2024-03-19

How to Cite

Sultan, F. ., & Setiawati, L. (2024). An Investigation in Understanding the Influence of Brand Preferences on Purchase Intention: Examples of Indonesian Women’s Apparel Brand. Journal of Marketing Innovation (JMI), 4(1). https://doi.org/10.35313/jmi.v4i1.105

Issue

Section

Articles