KANIA, R.; SALSABILA, H. N. The Responsive Strategy of Courier Services Companies on Handling Customer Complaint in Social Media: The Effect on Brand Trust and Customer Loyalty. Journal of Marketing Innovation (JMI), [S. l.], v. 3, n. 1, 2023. DOI: 10.35313/jmi.v3i1.51. Disponível em: https://jmi.polban.ac.id/jmi/article/view/51. Acesso em: 18 apr. 2024.